DRTECH / MANAGED IT & HELPDESK

We manage your IT department
while you run your business

From device maintenance and support tickets, to Windows and Office licenses and antivirus subscriptions -- one team handles everything through a unified dashboard, with clear SLA agreements and fast response.

LIVE TICKET QUEUE Live now
TCK-004821Network outage -- Ramallah branch
In progress
TCK-004819Office 365 license activation
Resolved
TCK-004816Remote control request -- accounting PC
Awaiting technician
TCK-004811Antivirus subscription renewal
Resolved
SLAToday's average response time
18 min
24/7Round-the-clock support
<30mAverage response time
100%Genuine licensed products
4Roles in one dashboard
SRV / Services

All your tech needs, in one place

Whether you are a business needing full IT management or an individual needing quick support -- we have the solution.

SRV-01

IT department management for businesses

A full outsourced IT team managing your infrastructure, network, and systems like your own in-house department.

SRV-02

Individual tech support

Fixing device issues, OS installs, and software setup via a visit or remote control.

SRV-03

Digital products & subscriptions

Genuine Windows and Office licenses, antivirus subscriptions, and other cloud services.

SRV-04

Maintenance & Helpdesk contracts

Monthly or annual plans with a clear SLA and response priority.

SRV-05

Unified ticketing system

Every support request -- from any service -- becomes a trackable ticket until closed.

SRV-06

Secure remote control

Instant support sessions with the customer's approval, right from the ticket, with no permanent install.

FLOW / How it works

From opening a ticket to closing it

The same flow for every service, fully transparent to both customer and technician.

01

Open a ticket

Via the portal, email, or phone

02

Routed to the right technician

Based on department and priority

03

Resolution or remote control

With the customer's approval, right on the device

04

Close & review

Confirm the fix and rate the service

STORE / Marketplace

Genuine licenses & subscriptions

Digital products ready for instant activation after payment.

No products available right now.

Browse the full store
CONTRACTS / Plans

Maintenance & Helpdesk plans with clear SLAs

Pick the plan that fits your organization size.

No plans available right now.

Compare all plans in detail →
BLOG / Insights

Latest tech news

Articles and tips from our technical team.

Soon

Our tech articles are on the way

Follow us soon for the latest tips and news from our tech team.

FAQ

Everything you need to know before you start

Can't find your answer? Message us directly and we will respond within minutes.

How long does it take to open an account and link it to the dashboard?
As soon as you register or are added by the admin, your account and its permissions are created automatically within seconds -- login is available immediately.
Is remote control safe on my devices?
Every session starts with your explicit approval on the device itself, and no permanent software is installed -- the session closes automatically after support ends and is logged in your ticket history.
What is the difference between the three maintenance plans?
The main difference is response speed (SLA) and priority level: from 24 hours on the Basic plan to instant response with a dedicated technician on the Enterprise plan.
Are the licenses and subscriptions 100% genuine?
Yes, all licenses (Windows, Office, antivirus) are genuine and sourced directly from official providers, with instant activation after the order.

Ready to manage your IT department?

Contact us today to pick the right plan for your organization, or start by opening an individual support ticket.

Message us now Create an account