Make your working process easier with HelpDesk
It's much easier now to create, assign, manage and resolve tickets with HelpDesk. You just need to host this web application on any hosting server of your choice and use it.
Process
HelpDesk Process
An example process about how HelpDesk work like.
Submit A ticket
You can submit ticket from this home page or dashboard after login. If you don't have login access you can create account from this link.
Instant talk with agent
You can discuss with agent directly through `let's talk` button, if your ticket is being delay to get respond.
Track progress with email
You will get email progress when change ticket status or you can comment and discuss with agent for a particular ticket discussion.
Done and Close the ticket
After making done a ticket agent will close the ticket though status, you may get notify when close.